• Ph.D. — “ERP System Design and Implementation Model”, Faculty of Business Management, Punjabi University, Patiala (2008)
• Masters in Computer Applications (MCA) — Department of Computer Science, Punjabi University, Patiala (2000)

• 24 years of experience in academics, Information systems development & implementation. Worked in the field of Data Analytics, Developing e-Commerce solutions, Enterprise Applications and Embedded systems.

Details of Experience:

• Data Analytics and Big Data Analytics
• Databases
• Excel Modeling
• Microsoft Web Technologies
• ERP
• Information Systems
• System Analysis and Design
• E-Business

Technical Skill Set

ERP Packages

• SAP R/3 (SD, MM, PP)

BI Tools

• Advanced MS Excel
• Power BI
• R / Python
• SAP BO

Big Data Platforms

• Hadoop

Databases

• Oracle
• MS SQL Server
• MS Access

Development Environment and Web Server

• MS Visual Studio
• ASP.NET
• IIS

Embedded Platform

• Intel 80C188
• Motorola 68000 series
• RTOS with C

Students Supervised for Ph.D:

Books Written

• Title: Enterprise Resource Planning Systems; Publisher: CENGAGE Learning;

  Year: 2008; ISBN-13: 978-8-131-50593-9;

  Second Edition: 2016; ISBN-13: 978-8-315-3204-1

  Third Edition: 2024; Enterprise Resource Planning Systems; Publisher: CENGAGE Learning.

Publications

• Munshi, A., & Singla, A.R. (2024). “Beyond the Bite: Artificial Intelligence's Hidden Influence on India’s Food Delivery Platforms”. Cureus Journal of Business and Economics.
• Saumya Satija & Singla, A.R. (2025), “Technology Acceptance Model for AI applications in E-Commerce”, Economic Letter, Special Issue 2025, ABDC(C)
• Singh, V.J., & Singla, A.R. (2025). “Antecedents of Business Intelligence Systems Adoption in MSMEs: A Quantitative Empirical Examination Utilizing Survey Instrumentation and Multivariate Data Analysis Techniques”. European Economic Letters (EEL), ISSN: 2323-5233. ABDC(C) Indexed
• Saumya Satija & Singla, A.R. (2025)., “AI in E-Commerce: An Empirical Analysis of Consumer’s Trust and Purchase Behaviour”. “Accountancy Business and the Public Intrest”. (Special Issue May,2025). https://www.abacademies.org/articles/ai-adoption-in-ecommerce-aliterature-bibliometric-review17527.html ABDC(B)Indexed.
• Singh, R., & Singla, A.R. (2025). “Digital Technologies and Public Governance: A Literature Review.” Empirical Economics Letters, 24 (Special Issue 3, April), ISSN: 1681-8997. https://doi.org/10.5281/zenodo.15785580 ABDC (C) Indexed.
• Munshi, A., & Singla, A.R. (2025)., “Determinants of Collaborative Research Partnerships for Innovation in Food Science”. “Global knowledge, Memory and Communication” (ISSN: 2514-9342) (April 2025) https://doi.org/10.1108/GKMC-07-2024-0458 ABDC(B) Indexed.
• Saumya Satija & Singla, A.R. (2025)., “AI Adoption in E-commerce: A Literature & Bibliometric Review” “Academy of Marketing Studies Journal” (1528-2678-27-S4-004) Vol. 29, Special Issue 3, https://www.abacademies.org/articles/ai-adoption-in-ecommerce-a-literature-bibliometric-review-17527.html ABDC(B) Indexed.
• Saumya Satija & Singla, A.R. (2025)., “AI Applications in Quick Commerce: A Literature Review” “Korea Review of International Studies” (ISSN: 12264741), Vol 18, No 01 (March 2025), ABDC(C) Indexed. https://kristudies.org/volume-18-special-issue-01/
• Vikram Jit Singh & Singla, A.R. (2024)., “A Systematic Review of Technological Adoption Factors and their Impact on Business Intelligence Implementation in MSMEs for Uncertainty Management” Library Progress International (ISSN: 0970-1052) (Nov. 2024) Vol. No 44, Issue 3 SCOPUS Indexed
• Munshi, A., & Singla, A.R. (2024)., “Economics of Integrated Research Data Management: Enhancing Efficiency and Impact”. Annals of Library and Information Studies ALIS (CSIR), Special Issue on Data for Development. Vol 71. No 4 (2024) DOI: https://doi.org/10.56042/alis.v71i4.13394, SCOPUS Indexed
• Munshi, A., & Singla, A.R. (2024)., “Exploring Research Data Management Practices through Case Studies”; Annals of Library and Information Studies ALIS (CSIR), Special Issue on Data for Development. Vol 71. No 4 (2024) DOI: https://doi.org/10.56042/alis.v71i4.14253, SCOPUS Indexed
• Fiori, V., Singla, A. R. (2023). Information Technology Adoption in Micro & Small Enterprises in the post-covid scenario: The Imperative of Leveraging it for Sustenance: A Literature reviews, Korea Review of International Studies, ISSN-1226-4741, Vol 16, Issue 47, June 2023, pp 55-75. https://kristudies.org/volume-16-issue-47-june-2023/ ABDC(C) Indexed
• Munshi, A., Singla, A. R. & Trivedi, K. (2022). Scientometric-based knowledge map of Food Science and Technology Research in India, Journal of Scientometric Research. Vol 11, Issue 3, Sep-Dec, 2022, https://www.jscires.org/article/524 , Article DOI: 10.5530/jscires.11.3.44, SCOPUS Indexed
• Munshi, A. Singla, A. R. (2022), Deciphering the landscape of food science research footprints: Scientific specialties and SDGs, Journal of Scientific and Industrial Research (JSIR), Vol.81(10) [Oct 2022], pp. 1114-1128 DOI: http://nopr.niscpr.res.in/handle/123456789/60739, SCOPUS Indexed
• Singla, A.R. (2022), “Exploring Key Growth Drivers and Strategies for Enhancing Performance of Indian Food Tech Startups”, Indian Journal of Marketing, Vol. 52 No.1, 42-57, January 2022. DOI: 10.17010/ijom/2022/v52/i1/159847, SCOPUS Indexed, ABDC(C) Indexed.
• Singla, A.R. (2021), "Modelling and analysis of factors for implementation of smart cities: TISM approach", Journal of Modelling in Management, Emerald, 9 Sept, 2021. Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/JM2-07-2020-0192, Indexed, ABDC(C) Indexed.
• Singla, A.R (2020), “Dynamics of e-Governance in Post COVID Era: India”, The Electronic Journal of Information Systems in Developing Countries, ISSN: 1681-4835, Wiley, 03, January, 2021. https://doi.org/10.1002/isd2.12168, Scopus Indexed, ABDC(C) Indexed.
• Singh, A. and Singla, A.R. (2021), "Constructing definition of smart cities from systems thinking view", Kybernetes, ISSN: 0368-492X, Vol. 50 No. 6 pp. 1919-1950 https://doi.org/10.1108/K-05-2020-0276, Emerald Insight, Scopus Indexed
• “A Strategic and Adaptive Plan for Resurgence of Food-Tech Delivery Service Sector During and Beyond Public Health Pandemic Crisis”, Journal of Economics, Management & Trade ISSN: 2456-9216, 2020, Article No: JEMT61435, page 109-123, https://doi.org/10.9734/jemt/2020/v26i830284
• “ERP Systems Implementation: A Literature Analysis”, International Journal of Business System Research (IJBSR), Vol. 3 No 2, pp 170-185, 2009, Scopus Indexed
• “Success factors in ERP system design implementation: An Empirical investigation of Indian industry” International Journal of Business Information System (IJBIS), Vol. 2, No. 4, 2007. ISSN: 1746-0972, 1746-0980, ABDC (C) Indexed, SCOPUS Indexed
• “Integrating SOA and Cloud Computing for SME Business Objective”, WSEAS Transactions on Computers, USA, Issue 3, Volume 11, March 2012, pp 77-87. http://www.wseas.org/wseas/cms.action?id=2797, Scopus Indexed
• “Estimating Reliability of Service-Oriented Systems: A Rule Based Approach”, published in International Journal of Innovative Computing, Information and Control (IJICIC), Japan, Vol.10, No.2, 2014, Scopus Indexed
• “Service Oriented Architecture Adoption Trends: A Critical Survey” Fifth International Conference on Contemporary Computing (IC3-2012), JUIT, Noida(Contemporary Computing Communications in Computer and Information Science Volume 306, 2012, pp 164-175 ) Springer; http://rd.springer.com/chapter/10.1007/978-3-642-32129-0_21, Scopus Indexed
• “Techniques for Evaluating Service Oriented Systems: A Comparative Study” in Journal of Industrial and Intelligent Information. (JIII), USA, Vol. 2, No. 2 June 2014 pp 113-120; http://www.jiii.org/uploadfile/2014/0113/20140113031131984.pdf
• “Framework for Business Values Chain Activities using SOA and Cloud”, International Journal of Information Technology, Communications and Convergence”. IJITCC (InderScience) SWITZERLAND, 2013; ISSN: 2042:3225, 2042-3217 http://www.inderscience.com/info/ingeneral/forthcoming.php?jcode=ijitcc
• “Unified Modeling Language for Describing Business Value Chain Activities” published by International Journal of Computer Applications® (IJCA)), USA; ISSN: 0975-8887 http://www.ijcaonline.org/proceedings/icaca/number1/8378-1004, 17-22, 2012.
• “Reliability Estimation of Services Oriented Systems Using Adaptive Neuro Fuzzy Inference System”, Vol 7, No 14, 2014, Journal of Software Engineering and Applications. ISSN: 1945-3116, 1945-3124
• “Designing a SOA Based Model” ACM SIGSOFT Software Engineering Notes, Volume 36 Issue 5, September 2011 ACM New York, NY, USA, pp 5-12. (Available online at ACM digital library) http://dl.acm.org/citation.cfm?id=2020993. ACM Digital Library
• “SOA Evolution -A review”, International Journal of Engineering Sciences, ISSN: 2229-6913, Vol. 2, No. 2, pp 3-9, 2011. UGC Journal (Till May 2018)
• “Aspect of Service Oriented Computing”, in JCT Journal of computing,USA (Journal under the auspices of ISTE), (2010 spring); http://www.iste.org/learn/publications/journals/jct-abstracts.aspx
• “Evolution of Technology through Procedural, Object Oriented and Component Based to Service Oriented” in JCT - Online Journal for Computing Teachers, USA. (an ISTE’s Special Interest Group for Computing Teachers (SIGCT)). Issue 6, Summer 2011. http://www.iste.org/learn/publications/journals/jct-abstracts.aspx
• “Issues of service oriented architecture - A survey” in Oriental Journal of Computer Science & Technology, Vol. 3, No.2 2010 http://www.computerscijournal.org/OJCSTAbsRead.asp.
• “Challenges in Enterprise Information System Implementation: An Empirical Study”, Enterprise Information System and Implementing IT Infrastructure: Challenges and Issues, Business Science Reference, IGI Global, Hershey USA, 2010.
• “Impact of ERP Systems on small and mid-sized Public Sector Enterprises”, International Journal of Theoretical and Applied Information Technology, Vol. 4, No. 2, pp119-131 February 2008, SCOPUS Indexed
• “ERP adoption in Indian Enterprises: An Exploratory Survey of Small and Mid-sized Indian Enterprises”, Journal of Institute of Productivity and Management, Vol. 8, No 2. July December 2007.
• “Integrated Information System Design: An Exploratory Survey of Small and Mid-Sized Enterprises”, Samadhan, Vol. 10, No. 2, July-Dec 2007.
• “Managing risk factors in design and implementation of ERP systems, An empirical investigation of the Indian industry”, Journal of Advances in Management Research, (Emerald Journal) Vol. 3, No. 1, 2005., Scopus Indexed
• “ERP: A Framework for successful Implementation”, Paradigm, Journal of IMT Ghaziabad, Vol. 9 No. 1, 2005, SAGE Journals

Conference Papers

• Saumya Satija & Singla, A.R. (2025)., “Artificial Intelligence in E-commerce: Exploring Customer Perceptions” National Conference on “Viksit Bharat 2047 titled Reimagining Management and Business Practices in the Age of Artificial Intelligence”, 20 & 21 March, 2025, Maitreyi College, University of Delhi, Delhi-NCR, India
• “Investigating the Technology Acceptance Model for AI Applications in E-commerce”, 12th International Conference on Business and Management (ICBM), 18 & 19 Feb. 2025, Shaheed Bhagat Singh College, University of Delhi, Delhi-NCR, India
• “Adoption of Business Intelligence by MSMEs: overcoming challenges in Uncertain Times”, 2nd International Conference on Advanced Computing & Communication Technologies (ICACCTech), 16-17 Nov. 2024, Rai, Sonipat, Delhi-NCR, India
• “Collaboration in the food sector: Strengthening the research partnership for innovation”, 17th International Conference on webometrics, Informatics & Scientometrics (WIS), 8-10 Dec, 2023, Dhaka, Bangladesh.
• “Determinants of collaboration for strengthening the Research Partnership for Innovation in General Management, "International Conference on Design Thinking and Innovation for Sustainable Management Practices and Solutions” SOIL School of Business Design in association with Royal Roads University, Canada. 08-10 Dec, 2023, Haryana, Gurugram.
• “Determinants of collaboration for strengthening the Research Partnership for Innovation and Need for integrated RDM”, International Conference on Open & Fair Data PRINCIPALS, Policies and Platforms, India International Centre, NCIPALS, Policies and Platforms, India International Centre, New Delhi, 11-13 Sept 2023.
• “A technology enabled framework for supplier selection for apparel manufacturing”, 3rd International Business Analytics Conference, K J Somaiya Institute of Management, 20-23 March 2023, Mumbai, India.
• “Supply chain challenges & Associated Digital Transformation Opportunities”,”, 3rd International Business Analytics Conference, K J Somaiya Institute of Management, 20-23 March 2023, Mumbai, India.
• “Understanding Smart Cities: ICT Perspective” at Third International Conference on Facets of Business Excellence - FOBE 2018 (Think out of Box: Digital Technology for Strategic Advantage) at IMT Ghaziabad on 22nd Nov 2018. The link for published conference proceedings are:
  https://www.bloomsbury.com/in/facets-of-business-excellence-in-it-9789388630061/
• “Future and Scope of Big Data in Indian Agriculture Sector”, International Conference on Big data Analytics, Operations Research, and IoT ICBDA 2017 – Institute of Public Enterprise (IPE), Hyderabad, 30-31 March 2017.
• “Critical Success Factors for Service Oriented Model”, International Conference on “Emerging Research in Computing, Information, Communication and Applications”, ERCICA 2013, 2-3 Aug 2013, Bangalore, India. (Published in Elsevier Science and Technology).
  http://www.elsevierst.com/ConferenceBookdetail.aspx?id=29
• “Green IT Model: Analysis of Practices and adoption Trends”, Conference: International Conference on Facets of Business Excellence FOBE 2011, India Habitat Center, New Delhi; Organized by University of ESSEX and IMT Ghaziabad.
• “Data warehousing framework for telecom revenue assurance”; Conference: International conference on Issues and challenges in networking, intelligence and computing technologies ICNICT 2011, Sept 2-3, 2011, by Department of Science and Technology, New Delhi and KIET, Ghaziabad.
• “Service Oriented Framework for Business Objectives”, accepted in 3rd International Conference on Computer and Communication Technology, IEEE ICCCT -2012, held at MNNIT, Allahabad on 23-25, Nov 2012 (available in IEEE Explore) ISSN 978-0-7695-4872-2
  http://ieeexplore.ieee.org/xpl/articleDetails.jsp?arnumber=6394684
• Future Business Architecture Challenges; Conference: 2nd International Conference on Innovative Practices in Management and Information Technology for Excellence, 8th May 2010 at MAIMT, Jagadhri.
• “Multi Rule Algorithm in Data Mining” at ETCC-08, Emerging Trends in computers and Communication’ held at NIT, Hamirpur (30-31 December 2008).
• Critical Drivers and Restraints for Enterprise Applications among Indian SME’s; Conference: Presented in National conference on “Information Technology and competitive Dynamics” on 19-20th April 2008 at IME Sahibabad.
• Decision making algorithm through Predictive Mining; Conference: International Conference on Knowledge management and Intellectual Capital (ICKMIC2009); jointly organized by IMT Ghaziabad, Center of Knowledge Systems. Tecnologico de Monterrey, Mexico and World Capital Institute, Mexico on 26-27 Feb, 2009; Published in “Knowledge Management and Intellectual Capital: Emerging Perspectives”, pp 289-295 Allied Publishers, 2009.
• ebay Cart Road; Conference: Presented in International Conference on Management Cases (ICMC2008); jointly organized by School of Public Policy, George Mason University, Virginia and IMT Ghaziabad on 1-2 Dec 2008; Published in “Handbook of Management cases”, pp 571-585, Allied Publisher, 2008.
• ERP: A framework for successful implementation; Conference: National Conference on Business Information Management BIMC-2005; April 9-10, 2005; by Institute of Management Technology, Ghaziabad.
• Risk factors in design and implementation of ERP systems; Conference: 13th International Conference on Management of Technology IAMOT2004, April 4-7, 2004; Washington D.C. by IAMOT (International Association for Management of Technology).
• Enterprise Resource Planning systems; (Article); Published in Expression 2003, Quarterly Newsletter of IMT Ghaziabad.
• ERP systems: Planning, Design and Implementation Mode; Conference: Presented in AICTE sponsored National conference on “Global Competitiveness and Productivity in Indian Business” on March 21-22, 2003 at APEEJAY Institute of Management, Jalandhar.
• A Model to Implement ERP system in small and medium scale organizations in India; Conference: Presented in National Conference conducted Department of management studies, Punjabi university Patiala (Guru Kanshi Reginal Campus).

• Assessor, National Assessment and Accreditation Council (NAAC), Govt. of India, from Jan 2025 – Till Date
• Assessor, National Board of Accreditation (NBA), Govt. of India, from 2024 – Till Date
• Member, University Research Degree Committee (URDC), Invertis University, Bareilly
• Distinguished Panel Member for the Board of Studies, Sharda School of Business Studies, Agra, from Sept 2024 – Till Date
• Member, Committee for revision of remuneration of administrative & Support Staff of CRIT Centers – CTIL and CWTOS, Ministry of Commerce, Govt. of India
• Member, Change Advisory Board (CAB) of GeM, Ministry of Commerce, Govt. of India
• Attended the Expert Committee meeting at Department of Management Studies, IGNOU (2009) on framing the Program of MBA (e-Business)
• Attended the Expert Committee meeting at Department of Management Studies, IGNOU (11/5/2011) on framing the Program of Post Graduate Diploma in Information Technology and revision of course content of MIS
• Member of Board of Studies, Department of Computer Science, Vanasthali University, Rajasthan (2010–12)

Session Chairs

• Technical Session Chair, FOBE 2018 – 3rd International Conference on Facets of Business Excellence, Nov 22–26, 2018, organized by IMT Ghaziabad
• Session Chair of another conference, AI & Knowledge Management Academia–Industry Summit, 12th–14th August 2024, India International Centre, New Delhi

Advanced Training Programs Attended

Funded Research Projects

Compendium of India’s Trade Portal, an initiative towards trade facilitation by Government of India. (http://trade.iift.ac.in).

Salient features of the trade portal include:

• Classification of goods at country-specific disaggregated HS levels (6, 8, 9, 10, etc.).
• Updated tariff data for India, ASEAN and India’s top 25 import & export destinations.
• SPS / TBT requirements for India and the top 25 export destinations.
• Search criteria based on HS codes and/or product name.

My role: Complete system analysis & design of the portal, database design, implementation and deployment, portal upgradation, etc.

Status: Delivered

Duration: The portal was designed in 2 years and maintained for 1 year before handed over to FIEO.

Other Industry Projects Undertaken

• Polaris India Limited; Key resource person for Oracle, DBMS and Data Structures in software training program conducted for software engineers of Polaris India Limited; 2004
• DOPT (Department of Personnel and Training, Govt. of India); Key resource person for web technology and related programming to build e-Learning based web applications for trainers and administrators of DoPT; October 2005
• Postal Staff College of India; Key resource person for ERP systems implementation to very senior management levels of Indian Postal Services, Govt. of India; May 2006
• Postal Staff College of India; Key resource person for ERP systems implementation to middle management levels of Indian Postal Services, Govt. of India; October 2006
• Indian Institute of Public Administration, New Delhi; Key resource person for RDBMS Programming and Data Administration to senior programmers from various Government of India offices; December 2006
• Institute of Management Technology, Ghaziabad; Key resource person for ERP system with SAP R/3 to mid-level managers from different companies; July 2007
• ONGC MDP at IMT Ghaziabad; Key resource person for ERP system stabilization and its use as an IT application to mid-level managers of ONGC; April 2008

Visiting Faculty

• Indian Institute of Management (IIM), Rohtak
• ISTM, Old JNU Campus, New Delhi, DoPT
• National Institute of Financial Management (NIFM), Faridabad, Under Ministry of Finance
• National Institute of Agriculture Management (NIAM), Jaipur, Under Ministry of Agriculture
• MANAGE, Hyderabad, Under Ministry of Agriculture
• LMTSOM, Thapar University, Patiala
• Institute of Management Technology (IMT), Ghaziabad
• Shiv Nadar University, Noida

References